How satisfied are you with the electronic library experiences you are receiving? Your assistance in responding to this evaluation will help us to IMPROVE our support to you. (Click "reply" on your browser toolbar. Type an "X" (or N/A for non-applicable) on the line(s) provided for your choices. Click "send" on your browser toolbar.)

____ I am not using the electronic library, and cannot continue with the survey.

A. Homepage ____ It is not a simple design ____ It is not well organized ____ It is satisfactory

I suggest that ______________________________________________________________________________

B. As a result of using the electronic library, I am gaining skills that

____ allow me to complete class assignments satisfactorily

____ enable me to evaluate information to determine its validity, authority and reliability

____ assist me to locate information as a self-directed searcher in the future

Which tutorials have been most helpful? _______________________________________ ___________________

Least helpful?__________________________________________________________________________

I suggest that __________________________________________________________________________

C. Reference & Research Assistance ____ Prompt ____ Not Prompt

Information provided ____ Relevant ____ Not Relevant

Personnel ____ Knowledgeable ____ Not Knowledgeable

D. Technical/Computer Assistance _____ Prompt ____ Not Prompt

Information provide _____ Relevant ____ Not Relevant

Personnel ____ Knowledgeable ____ Not Knowledgeable

E. Other Support

Frequently-Asked-Questions ____Beneficial ____ Do not address my questions

Help Desk Telephone Service ___ Beneficial ____ Staff not knowledgeable

Please make suggestions that will help us to improve our library services to you as you continue with your studies. __________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

How satisfied are you with the electronic library experiences you are receiving? Your assistance in responding to this evaluation will help us to IMPROVE our support to you. (Click "reply" on your browser toolbar. Type an "X" (or N/A for non-applicable) on the line(s) provided for your choices. Click "send" on your browser toolbar.)

1. Homepage ____ It is not a simple design ____ It is not well organized ____ It is satisfactory

I suggest that ____________________________________________________________________________

2. As a result of having used the electronic library, I gained skills that

____ allowed me to complete class assignments satisfactorily

____ enabled me to evaluate information to determine its validity, authority and reliability

____ assisted me to locate information as a self-directed searcher in the future

3. How would you rate your knowledge of searching skills before and after your experiences with the electronic library?

Before After

____ No prior knowledge ____ I did not gain any additional skills

____ I already had basic searching skills ____ I gained basic searching skills

____ I already had intermediate searching skills ____ I gained intermediate skills

____ I already had advanced searching skills ___ _____I gained advanced searching skills

4. How close to your expectations did the service you received from library staff meet your expectations?

____ Did not meet my expectations at all ____ Came close to meeting my expectations

____ Met my expectations ____ Exceeded my expectations

.

5. The electronic library's support compared to those of a walk-in library are

____ Inferior ____ Equivalent ____ Superior _____Other (list)

____ I would recommend the electronic library to others

____ I would not recommend the electronic library to others

6. Miscellaneous

Overall, the tutorials were beneficial ____Too complex ____ Not thorough enough

The information provided to me by library staff was ____Relevant to my requests ____ Not relevant

The interlibrary loans I requested _____Arrived too late ____ Arrived in time

The personal assistance I received was ____Unacceptable ____ Acceptable

Please make suggestions that will help us to improve our services:__________________________

________________________________________________________________________________________________________________________________________________________________________________________